Standpunt Europese Ombudsman passagiersrechten
De ombudsman is ‘not convinced by the Commission’s position that Article 16 of the Regulation does not require a Member State to give a NEB the power to enforce individual passenger claims against air carriers, and that passengers should instead turn to court or to ADR mechanisms’
5 juni 2014
Lees hier het volledige rapport van de Europese ombudsman.